Privacy Policy

Effective Date: 06/23/2023

This Privacy Policy describes how Relief Recovery Center (“we,” “us,” or “our”) collects, uses, and shares information about you when you visit our website and explains your rights and choices regarding your information. By using our website, you consent to the collection, transfer, manipulation, storage, disclosure, and other uses of information collected from you as described in this Privacy Policy.

Notice of Privacy Practices for Protected Health Information

Relief Recovery Center recognizes the importance of protecting your protected health information and complying with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA). The following information pertains to the privacy practices specific to protected health information:

1.1 Protected Health Information

We may collect and maintain protected health information, including medical records and other identifiable health information, in accordance with applicable laws. The use and disclosure of protected health information are subject to the terms outlined in this Privacy Policy and our compliance with HIPAA standards.

1.2 Collection of Protected Health Information

When you visit our website and provide protected health information, we will collect and store this information securely. This may include information such as your name, email address, mailing address, phone number, or other contact information. We may also collect information related to treatment referrals, including information about the condition or ailment you wish to treat and insurance details. Payment information, such as credit and debit card numbers, may be collected when making purchases through the site.

1.3 Use and Disclosure of Protected Health Information

We will only use and disclose your protected health information for the purposes outlined in this Privacy Policy, as permitted or required by applicable law, or with your explicit consent. We do not sell or trade protected health information to outside parties unless permitted by law.

We may use and disclose your protected health information (PHI) for the following purposes:

a. Treatment: We may use and disclose your PHI to provide you with treatment options and coordinate your care. This includes sharing your PHI with healthcare professionals involved in your treatment and contacting you to discuss treatment-related matters.

b. Payment: We may use and disclose your PHI to facilitate payment for the services provided. This may include sharing your PHI with billing and insurance companies to process claims and determine coverage.

c. Healthcare Operations: We may use and disclose your PHI for our healthcare operations, which include activities such as quality assessment, improving our services, and conducting research. Your information may be analyzed to ensure compliance with regulatory requirements and to enhance the overall effectiveness of our operations.

d. Legal Requirements: We may use and disclose your PHI when required by law, such as in response to a court order, subpoena, or other legal process. We may also disclose your PHI to law enforcement authorities or government agencies as necessary.

e. Business Associates: We may disclose your PHI to third-party business associates who perform services on our behalf and have appropriate safeguards in place to protect the privacy and security of your information.

1.4 Individual Rights and Choices

As an individual whose protected health information is collected and stored by Relief Recovery Center, you have certain rights and choices under HIPAA.

These include:

1.4.1 Right to Access: You have the right to request access to your protected health information. We will provide you with a copy of your records in the format requested, as permitted by law.

1.4.2 Right to Amend: You have the right to request an amendment to your protected health information if you believe it is inaccurate or incomplete. We will consider your request and provide a response in accordance with applicable law.

1.4.3 Right to Restrict Use and Disclosure: You have the right to request restrictions on the use and disclosure of your protected health information for treatment, payment, or healthcare operations. We will consider your request but may not be able to comply if the information is required by law or necessary for your treatment.

1.4.4 Right to Request Confidential Communications: You have the right to request that we communicate with you about your protected health information in a certain way or at a specific location. We will accommodate reasonable requests whenever possible.

1.4.5 Right to File a Complaint: If you believe your privacy rights have been violated, you have the right to file a complaint with Relief Recovery Center and/or the appropriate regulatory authorities.

1.4.6 Right to Receive Notice of Breach: In the event of a breach of your unsecured protected health information, we will provide you with notification as required by law.

1.5 Legal Duties and Obligations

Relief Recovery Center is required by law to maintain the privacy and security of your protected health information. We will only use or disclose your protected health information as permitted or required by applicable law.

1.6 Further Information

For further information about our privacy practices, including how to exercise your rights or file a complaint, please contact us using the information provided at the end of this Privacy Policy.

General Privacy Policy

This section of our Privacy Policy covers the collection, use, and disclosure of non-protected health information. Please review this section in conjunction with the Notice of Privacy Practices for Protected Health Information.

2.1 Information We Collect

When you visit our website, our server automatically logs certain information, including your web request, Internet Protocol address, browser type, browser language, date and time of your request, and one or more cookies that may uniquely identify your browser.

Additionally, we collect information you expressly provide, such as your name, email address, mailing address, phone number, or other contact information when you subscribe to our newsletter, fill out a form, comment on our blog, or interact with our website in other ways.

2.2 Use of Information

We may use the information we collect from you to process placement and consulting requests, personalize your experience on our website, improve our website and customer service, administer promotions or surveys, communicate with you about relevant information and updates, monitor the site for compliance, and for statistical analysis and research purposes.

Mobile Phone Number Collection and Usage

Purpose: We collect and use your mobile phone number to send you important updates about your appointments, changes to our policies, special offers, and other relevant communications.
Opt-in: We will not send you text messages unless you have explicitly provided your consent. On our ‘Contact Us’ form, you will find a checkbox to agree to our Privacy Policy and opt-in to receiving text messages.
Opt-out: You may opt out of receiving text messages at any time by replying with the word “STOP” or other specified opt-out instructions within the text message.

2.3 Disclosure of Information

We do not sell or trade the information we collect from you to outside parties, except as described in this Privacy Policy. We may disclose information to our affiliates, business partners, and service providers who assist us in operating our website, conducting our business, or servicing you, as long as they agree to keep the information confidential. We may also release information when required by law, to enforce our website policies, or to protect ours or others’ rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. In the event of a reorganization, merger, sale, or other business disposition, your information may be disclosed to a potential or actual acquirer, successor, or assignee.

2.4 Cookies and Similar Technologies

We use cookies and similar technologies to recognize your browser, capture and remember certain information, and improve your browsing experience. We may contract with third-party service providers to assist us in understanding our website visitors and their online activities. For more information about our use of cookies, please refer to our Cookie Policy.

2.5 Interest-Based Advertising

We may partner with ad networks and other ad serving providers to personalize ads based on your interests. You can learn more about this type of advertising and how to opt-out through the Digital Advertising Alliance’s self-regulatory program.

2.6 Children’s Privacy

Our website is not directed to children under the age of thirteen, and we do not knowingly collect personal information from them. If you are a parent or guardian and believe that your child has provided personal information on our website, please contact us immediately, and we will make reasonable efforts to remove the information from our records.

2.7 Email Policies

While we take reasonable measures to protect the privacy of email communications, we cannot guarantee their confidentiality. We recommend that you avoid sending sensitive or confidential information via email.

2.8 Security

We maintain reasonable measures to secure the information we collect, but no security system is perfect, and we cannot guarantee its absolute security. We employ various security technologies and procedures to protect your information from unauthorized access, use, or disclosure.

2.9 Disclaimer Statement

The information on our website is intended for informational purposes only and should not be considered a substitute for professional medical advice. We are not responsible for external websites and resources linked to our site.

2.10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the effective date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.

2.11 Contacting Us

If you have any questions regarding this privacy policy or our privacy practices, please contact us using the information provided below:



15 Carlson Ln
Falmouth, MA 02540

We value your privacy and are committed to protecting your personal information.